Frequently Asked Questions
At Dive with Eva we believe that an informed diver is a confident diver. Below you’ll find the answers to the questions we receive most often.
What is the cancellation policy?
- ≥ 2 weeks prior to activty : full refund minus cancellation fees of 200 MXN.
- < 2 weeks or no show: deposit non-refundable
- If we must cancel due to weather or safety, you may reschedule or receive a full refund.
What’s included in the rate?
All our prices include:
- Transportation from Tulum center (our tank filling station) to the dive sites
- Full dive equipment
- Cenote entrance or boat fees
- Snacks and drinking water
- Tips are not included but always appreciated if you’re happy with the experience!
What dive equipment should I bring? Do you rent gear?
We provide all the necessary dive equipment, which is well-maintained and in excellent condition. We offer both 3 mm and 5 mm wetsuits to suit different sensitivities to water temperature. You’re welcome to bring your own gear if you prefer — it’s always a great option!
What is the water temperature like?
In the cenotes, the water temperature stays a refreshing 25 °C (77 °F) year-round. In the ocean, it varies between 27 °C and 31 °C (81 °F to 88 °F), depending on the season
Can we do a Discover Scuba Dive in the sea?
While it’s possible, we don’t recommend it as your first experience. Ocean conditions can be unpredictable, and the shallow depth (around 6 m) often means limited marine life and mostly sandy views.
Instead, we start with a Discover Scuba Dive in Casa Cenote — a stunning, clear-water cenote filled with fish, crabs, and vibrant scenery. If your first dive goes well and ocean conditions are favorable, we can follow it up with a second dive in the sea!
When is the best time to visit Tulum?
Tulum has two main seasons: the dry season (December to May) and the wet season (June to November).
- Dry season brings more tourists, meaning dive sites can be busier.
- Wet season offers quieter sites and equally beautiful cenotes, as visibility and temperature remain constant all year.
- Do keep in mind: mosquitos are more active during the wet season, so be prepared!
- At sea, wind tends to pick up slightly from February to May. If it becomes too strong, boat trips may be canceled for safety reasons.
What certification levels do you cater to?
From first-time Discover Scuba participants to advanced certified divers; every dive is matched to your level and comfort so you always feel safe and inspired.
Are you insured and certified?
Yes. Eva is an SSI Open Water Scuba Instructor and Full Cave Diver, fully insured in Mexico. All guiding follows agency standards and local regulations.
Can I get professional photos or video of my dives?
Yes. We collaborate with a seasoned underwater photographer who can create bespoke photo-video packages—ideal for keepsakes or sharing your adventure online. If you are interested please contact us for more information.
Can someone who doesn’t dive come along?
We have limited space in the car (up to 4 divers), so we prioritize divers. However, if there’s room, a non-diver is welcome to join! Many cenotes are also wonderful to explore by swimming or snorkeling.
Please note: non-divers are responsible for their own entrance fees.
What can I do as a guest?
Arrive sunscreen-free (rinse before diving), use reef-safe SPF afterward, do not use mosquito repellent before going to the water, maintain good buoyancy and follow your guide’s instructions at all times.
What should I bring for the day?
Just the essentials:
- Swimsuit
- Towel
- Dive certification card (if you’re certified)
Booking& Payments
How do I reserve my dives?
Write to info@divewitheva.com or send a WhatsApp to +33 676 74 80 19 with your preferred dates, certification level and any special requests. You’ll receive availability and a secure payment link within 24 hours.
What payment methods do you accept?
Major credit cards, PayPal and Wise transfers. A 30 % deposit confirms your spot; the balance is due on dive day.
What is the cancellation policy?
• Free cancellation up to 72 hours before your dive day.
• 50 % fee if you cancel 72–24 hours prior.
• Same-day cancellation or no-show incurs the full cost.
If we must cancel due to weather or safety, you may reschedule or receive a full refund.n of each dive fee to local conservation initiatives.
What can I do as a guest?
Arrive sunscreen-free (rinse before diving), use reef-safe SPF afterward, maintain good buoyancy and follow your guide’s instructions at all times.
Private Guiding & Photography
Do you offer private dives?
Absolutely. Private guiding is perfect for couples, families or advanced photographers who want full flexibility.
Can I get professional photos or video of my dives?
Yes. We collaborate with a seasoned underwater photographer who can create bespoke photo-video packages—ideal for keepsakes or sharing your adventure online.
Environmental Responsibility
How do you protect cenotes and reefs?
We follow strict no-touch/no-take policies, brief every diver on buoyancy techniques and donate a portion of each dive fee to local conservation initiatives.
What can I do as a guest?
Arrive sunscreen-free (rinse before diving), use reef-safe SPF afterward, maintain good buoyancy and follow your guide’s instructions at all times.
Getting Here & Logistics
Where do we meet?
At our tank-filling station in downtown Tulum (exact address provided on confirmation).
Can you arrange transport from my hotel?
Yes—let us know your location and we’ll organize a pick-up for a small extra fee.
Health & Medical
Do I need a medical statement?
Divers over 45 or with certain conditions may need physician clearance; we provide the form upon booking.
Motion-sickness tips?
If you’re prone, consider taking a non-drowsy medication one hour before boat departure.
Still Have Questions?
We love talking diving. Email info@divewitheva.com or message us on WhatsApp +33 676 74 80 19 and we’ll help craft your dream dive in Tulum.
